Frequently Asked Questions2021-02-01T05:37:21-06:00

Frequently Asked Questions

Here to Help

We know taking out a loan is a big decision. That’s why we want to provide you with the honest, clear information you need to get a loan that really works for you.

Here are answers to some of the most frequently asked questions borrowers ask. If you can’t find the answers you’re looking for here and need assistance, please contact one of our friendly loan advisors.

Still have questions about Helix personal loans? 

Call: 800.619.5309
8am-5pm Central Time, Monday-Friday

Email: info@helixfi.com

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It takes less than five minutes to apply. Receive a decision instantly — no wait, no obligation.

New Customers: Apply Now >
Returning Customers: Get New Offer >

Applying
How do I apply for a personal loan?2020-11-24T14:49:58-06:00

Our application is an automated online process. If approved, you can receive funds as soon as the next business day. To apply, you’ll need to provide the following information: Contact, Residence, Employment, and Income.

Get started >

See our Privacy Policy and Security information for more information on steps we take to protect your information and data.

Do you check my credit?2020-11-24T14:50:58-06:00

Yes, we check your credit report as part of the application process. Your application is underwritten using Clarity Services, an alternative credit bureau owned by Experian.

What kind of loans does Helix offer?2021-02-01T11:36:53-06:00

Helix by Kendall Bank offers no-collateral-required personal installment loans with repayment terms up to 24 months. The loan is repaid over time with a set number of scheduled payments, though you can pay off your loan or make additional payments at any time without additional fees or penalties. Get your offer >

Is collateral required for a Helix loan?2020-11-24T14:54:28-06:00

No, collateral is not required for a Helix loan. Helix offers unsecured, no-collateral personal loans, based on credit, income, and a number of other factors.

Do you consider social security or disability benefits as income?2020-11-24T14:54:56-06:00

Yes, we consider both social security and disability benefits as sources of income when processing your application.

Approval and Funding
How long does it take to get approved?2021-02-16T15:00:43-06:00

Once your application is complete, you will receive an immediate decision online. If approved, you will receive an official loan offer with details about the loan amount, payment terms, and rate.

From there, it’s just a few clicks to finalize your loan and sign your online loan agreement. Once complete, you will receive your money within one business day.  Get Your Offer >

How quickly will I get my money?2020-11-30T20:58:20-06:00

The exact timing depends on a few things, including how long it takes your bank to credit the payment to your account. That said, with most banks you can expect to see the money in your account based on when you sign your loan agreement:

  • If your loan agreement was signed by 11:00 am (Central Time) on a business day, you should receive your money by 5:00 pm the same day.
  • If your loan agreement was signed after 11:00 am (or on a weekend or bank holiday), you should receive your money by 5:00 pm the next business day.

For more information on how the funding process works and when you can expect to receive your funds, visit helixfi.com/funding.

Can I accept a lower amount than I was offered?2020-11-30T20:59:09-06:00

Yes, if approved, you will receive an offer for the maximum available loan amount. However, you have the option of selecting a lower amount before accepting your loan. To learn more about payments and how to lower your cost, visit helixfi.com/cost.

When can I get another loan?2020-11-29T13:31:05-06:00

You can only have one loan at a time with Helix. So, if you currently have a loan balance with us, you are not eligible to receive additional funds until your existing loan is paid off. Approximately three business days after your final payment is received and your Helix loan is paid in full, you will be eligible for a new loan. And as a returning customer, you could receive an even larger loan amount at a lower rate.

Do I need to submit a new application for my next loan?2020-11-29T13:32:13-06:00

If you are a returning customer, we already have your application information on file. You just need to confirm that information is still accurate, and update anything that has changed since you first applied. The whole process can be completed with just a few clicks. Once you have confirmed your information, you can review your new offer. Log in to your Client Portal to get started.

Loan Terms, Rates, and Cost
What is the total cost of the loan?2020-11-30T21:03:00-06:00

If you’re looking at the amount of each payment and multiplying that amount by the total number of payments, you might be thinking, “Whoa, this is expensive!” However, there are a few important things to know when considering how much your loan will ultimately cost:

  1. You only pay interest on your loan for as long as you need the money.
  2. You can pay back your loan at any time without additional fees or penalties.
  3. The earlier you pay back your loan, the less interest you pay.

To determine the total cost of your loan, it’s important to look at more than the interest rate, loan term, and payment amount. You need to consider how long it will actually take you to pay back the loan.

Subsequently, if you’re looking at the APR or annual percentage rate, be sure to understand how APR works on a monthly basis.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

What are the interest rates on a Helix loan?2020-11-30T21:02:40-06:00

Interest rates vary per applicant. They are based on a number of factors, including credit score and payment history. This rate is disclosed on your loan agreement for you to review before signing.

While reviewing your offer, it’s important to know that interest rate is only one factor to consider when looking at the total cost of your loan. You can pay back your loan at any time without penalty, and paying early significantly reduces the total cost of your loan.

To see how you can reduce the cost of your loan, visit helixfi.com/cost.

How can I lower the amount of interest paid?2020-11-24T15:00:32-06:00

There are no fees or penalties for paying your loan off early. In fact, we encourage you to make additional payments whenever possible. The sooner you pay your loan in full, the more you save. See how you can lower your cost >

Is there a penalty or fee for early payments or paying off balance early?2020-11-30T21:02:29-06:00

We never charge fees or penalties for making additional payments, which is why most of our borrowers end up paying off their loans well in advance. By paying early, you can significantly reduce the amount of interest you pay.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

You can make additional payments on principal or pay off your balance in full (with no penalties or fees) anytime through your client portal at secure.helixfi.com/login.

Making Payments
How long do I have to pay off my loan?2020-11-30T21:05:01-06:00

Loans are granted on terms up to 24 months with equal payments due weekly or every other week depending on your offer. There is no fee or penalty for early repayment, which is why most of our borrowers end up paying off their loans within the first few months.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

When is my first payment due?2020-10-08T15:57:21-05:00

Your first payment is due on your next pay date, unless your next pay date falls within four business days of your loan approval. In that case, your first payment will be due the following pay date.

How often are loan payments due?2020-10-08T15:57:14-05:00

Payment frequency varies depending on your loan offer, but payments are generally due either weekly or every other week.

Is there a penalty or fee for early payments or paying off balance early?2020-11-30T21:01:57-06:00

We never charge fees or penalties for making additional payments, which is why most of our borrowers end up paying off their loans well in advance. By paying early, you can significantly reduce the amount of interest you pay.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

You can make additional payments on principal or pay off your balance in full (with no penalties or fees) anytime through your client portal at secure.helixfi.com/login.

How do I access my account online?2020-11-30T21:05:31-06:00

Through your online client portal, you can view your payment history, outstanding balance, and scheduled upcoming payments. Within your portal, you can also make additional payments toward principal or pay off your balance at any time without a pre-payment fee or penalty.

How to Access Your Account

If you are a current client, you can access your account at secure.helixfi.com/login, with the email address used on your application.

Password Tips

Password is the first 2 characters of your last name (with first letter capitalized), followed by the last four digits of your social security number, then your birth year. (For example: Sm12341988)

If you have trouble accessing your account online or would like to speak with a loan advisor, email info@helixfi.com or call 800.619.5309, 8am-5pm Central Time, Monday-Friday.

How do I make payments?2021-01-21T08:20:48-06:00

Automatic and Online Payments (Recommended)
Making automatic payments with ACH withdrawal through your bank is the safest way to ensure your payments are received on time and that you don’t accrue late fees or go into default. You can also make additional payments on principal or pay off your balance in full (with no penalty) anytime through your client portal at secure.helixfi.com/login.

Alternative Methods of Payment
If you do not wish to pay via automatic withdrawal, you have the option of paying via debit card, check, or money order. If sending your payments in the form of check via the mail, please provide plenty of time to ensure your payments arrive at our office in advance of the payment due date.

Send mail-in payments to:

Kendall Bank
Attn: Helix
4149 Pennsylvania Ave, Suite 102
Kansas City, MO 64111

If you are concerned about not being able to make a payment on time, please contact us to discuss your options.

Can I modify my payment plan?2020-11-29T13:34:07-06:00

If you want to change the date or details of an upcoming payment, or change your payment schedule going forward, please email us at info@helixfi.com or call 800.619.5309, 8am-5pm (Central Time), Monday-Friday to speak with a loan advisor.

How do I change my bank account?2020-11-29T13:35:45-06:00

If you are an existing customer, you can add a new payment method online through your Client Portal. You can log in to your portal at secure.helixfi.com/login. If you have not yet received your funds, please contact us to make sure we have the correct account information on file.

Security and Privacy
What is Helix by Kendall Bank?2021-02-01T14:27:00-06:00

Helix by Kendall Bank is a brand of Kendall Bank, offering fixed-rate personal loans designed to help you quickly deal with unexpected expenses, successfully make payments, and build credit.

All loans are issued and serviced by Kendall Bank, Missouri Branch, Member FDIC.

How do I know my information is secure with Helix by Kendall Bank?2021-02-01T14:25:08-06:00

We understand you are entrusting us with your personal and financial information. We take that seriously, and work hard to protect your privacy. The data you provide to us is protected in accordance with our Privacy Policy, and we use the highest level of encryption to ensure your information and data is safe and secure.

Why do you need to confirm my bank account information?2021-02-01T14:25:03-06:00

We confirm your bank information to ensure we send your funds to the correct bank account. This also helps us ensure that your funds are transferred without any interruption.

Why do you need to verify my identity?2021-02-01T14:24:57-06:00

After you have reviewed and accepted your loan offer, Helix uses an advanced ID verification system to securely verify your identity. This protects both you (the borrower) and us (the lender) from fraud. It’s 100% secure and just requires you to answer a few simple questions.

Loan Sense Blog

Check out our Loan Sense blog for information, insights, and tools that can help you better understand your options and make the right decision for your situation.

Wondering if a Bank is Always a Lender?

Choosing a lending institution or lending company is a big decision that could have a major impact on your interest rate, loan terms, and likelihood for approval. Get the facts before applying.

  • Importance of paying your loan off early

Importance of Paying Your Loan Off Early

A loan is a great way to get something you might not otherwise be able to afford. Regardless of the reason for borrowing money, it’s crucial that you repay your loan on time, but it's also a great idea to pay it off early if you can.

Get a decision in seconds.
Get your money as soon as tomorrow.

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Get a decision in seconds.
Get your money as soon as tomorrow.

Apply Now
Helix application preview image

Get a decision in seconds.
Get your money as soon as tomorrow.

Apply Now
Helix application preview image