Frequently Asked Questions2022-08-30T17:10:32-05:00

Frequently Asked Questions

FACTS

WHAT DOES BANK OF ORRICK DO WITH YOUR PERSONAL INFORMATION?

We know taking out a loan is a big decision. That’s why we want to provide you with the honest, clear information you need to get a loan that really works for you.

Here are answers to some of the most frequently asked questions borrowers ask. If you can’t find the answers you’re looking for here and need assistance, please contact one of our friendly loan advisors.

Still have questions about Helix personal loans? 

Call: 800.619.5309
8am-5pm Central Time, Monday-Friday

Email: info@helixfi.com

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It takes less than five minutes to apply. Receive a decision instantly — no wait, no obligation.

New Customers: Apply Now >
Returning Customers: Get New Offer >

Applying, Approval & Funding
What is Helix by Bank of Orrick?2021-11-14T17:29:21-06:00

Helix by Bank of Orrick is a brand of Bank of Orrick, offering personal loans designed to help you quickly deal with unexpected expenses, successfully make payments, and build credit.

Loans are issued and serviced by Bank of Orrick, Member FDIC.

How long does it take to get approved?2021-11-14T17:46:48-06:00

Once your application is complete, you will receive an immediate decision online. If approved, you will receive an official loan offer with details about the loan amount, payment terms, and rate.

From there, it’s just a few clicks to finalize your loan and sign your online loan agreement. Once complete, you will receive your money within one business day.  Get Your Offer >

Do you check my credit?2020-11-24T14:50:58-06:00

Yes, we check your credit report as part of the application process. Your application is underwritten using Clarity Services, an alternative credit bureau owned by Experian.

How quickly will I get my money?2020-11-30T20:58:20-06:00

The exact timing depends on a few things, including how long it takes your bank to credit the payment to your account. That said, with most banks you can expect to see the money in your account based on when you sign your loan agreement:

  • If your loan agreement was signed by 11:00 am (Central Time) on a business day, you should receive your money by 5:00 pm the same day.
  • If your loan agreement was signed after 11:00 am (or on a weekend or bank holiday), you should receive your money by 5:00 pm the next business day.

For more information on how the funding process works and when you can expect to receive your funds, visit helixfi.com/funding.

How do I know my information is secure with Helix by Bank of Orrick?2021-02-01T14:25:08-06:00

We understand you are entrusting us with your personal and financial information. We take that seriously, and work hard to protect your privacy. The data you provide to us is protected in accordance with our Privacy Policy, and we use the highest level of encryption to ensure your information and data is safe and secure.

What kind of loans does Helix offer?2021-11-14T17:48:05-06:00

Helix offers personal lines of credit and installment loans.

Why do you need to confirm my bank account information?2021-02-01T14:25:03-06:00

We confirm your bank information to ensure we send your funds to the correct bank account. This also helps us ensure that your funds are transferred without any interruption.

Is collateral required for a Helix loan?2020-11-24T14:54:28-06:00

No, collateral is not required for a Helix loan. Helix offers unsecured, no-collateral personal loans, based on credit, income, and a number of other factors.

Why do you need to verify my identity?2021-11-17T11:58:41-06:00

After you have reviewed and accepted your loan offer, Helix uses an advanced ID verification system to securely verify your identity. This protects both you (the borrower) and us (the lender) from fraud.

Do you consider social security or disability benefits as income?2020-11-24T14:54:56-06:00

Yes, we consider both social security and disability benefits as sources of income when processing your application.

Lines of Credit
How do I apply for a line of credit?2021-11-14T18:15:11-06:00

Our application is an automated online process. If approved, you can receive funds as soon as the next business day. To apply, you’ll need to provide the following information: Contact, Residence, Employment, and Income.

Get started >

See our Privacy Policy and Security information for more information on steps we take to protect your information and data.

What are the interest rates on a Helix line of credit?2021-11-14T17:45:14-06:00

Interest rates vary per applicant. They are based on a number of factors, including credit score and payment history. This rate is disclosed on your loan agreement for you to review before signing.

It’s also important to know that you only pay interest on your outstanding balance, not on your approved credit limit. To lower the overall amount of interest you pay, we encourage you to only take out as much as you need at any give time, and to make more than the minimum payment when possible.

How does a line of credit work?2021-11-15T11:51:37-06:00

With a line of credit, you can draw money at any time as long as you have available credit and your account is in good standing. As you pay down your outstanding balance, more of your credit is available to you.

With a Helix line of credit, there is no advance fee or annual fee, and you are only charged based on the amount of credit you have drawn, not on your approved credit limit.

Are there any advance or annual fees on a Helix line of credit?2021-11-14T18:16:02-06:00

No, there are no advance fees or annual fees with a Helix line of credit. You are only charged interest based on your outstanding balance, not on your approved credit limit.

How do I draw from my line of credit?2021-11-14T18:17:23-06:00

You can draw from your line through the dashboard of your online client portal. For more information on how the funding process works and when you can expect to receive your funds, visit helixfi.com/funding.

When will I receive my money?2021-11-14T17:39:39-06:00

The exact timing depends on a few things, including how long it takes your bank to credit the payment to your account. That said, with most banks you can expect to see the money in your account based on when you sign your loan agreement:

  • If your loan agreement was signed by 11:00 am Central Time on a business day, you should receive your money by 5:00 pm the same day.
  • If your loan agreement was signed after 11:00 am (or on a weekend or bank holiday), you should receive your money by 5:00 pm Central Time the next business day.

For more information on how the funding process works and when you can expect to receive your funds, visit helixfi.com/funding.

How do I access my account online?2021-11-14T17:41:06-06:00

Through your online client portal, you can view your payment history, outstanding balance, and scheduled upcoming payments. Within your portal, you can also make additional payments toward principal or pay off your balance at any time without a pre-payment fee or penalty.

How to Access Your Account

If you are a current client, you can access your account at secure.helixfi.com/login, with the email address used on your application.

Password Tips

Password is the first 2 characters of your last name (with first letter capitalized), followed by the last four digits of your social security number, then your birth year. (For example: Sm12341988)

If you have trouble accessing your account online or would like to speak with a loan advisor, email info@helixfi.com or call 800.619.5309, 8am-5pm Central Time, Monday-Friday.

How do I make payments?2021-11-14T18:17:52-06:00

Automatic and Online Payments (Recommended)
Making automatic payments with ACH withdrawal through your bank is the safest way to ensure your payments are received on time and that you don’t accrue late fees or go into default. You can also make additional payments on principal or pay off your balance in full (with no penalty) anytime through your client portal at secure.helixfi.com/login.

Alternative Methods of Payment
If you do not wish to pay via automatic withdrawal, you have the option of paying via debit card, check, or money order. If sending your payments in the form of check via the mail, please provide plenty of time to ensure your payments arrive at our office in advance of the payment due date.

Send mail-in payments to:

Bank of Orrick
Attn: Helix
113 E South Front St.
Orrick, MO 64077

If you are concerned about not being able to make a payment on time, please contact us to discuss your options.

How do I change my bank account?2021-11-14T17:32:23-06:00

If you are an existing customer, you can add a new payment method online through your Client Portal. You can log in to your portal at secure.helixfi.com/login. If you have not yet received your funds, please contact us to make sure we have the correct account information on file.

Installment Loans
How long do I have to pay off my installment loan?2021-11-14T18:12:01-06:00

Loans are granted on terms up to 24 months with equal payments due weekly or every other week depending on your offer. There is no fee or penalty for early repayment, which is why most of our borrowers end up paying off their loans within the first few months.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

What are the interest rates on a Helix installment loan?2021-11-14T17:43:53-06:00

Interest rates vary per applicant. They are based on a number of factors, including credit score and payment history. This rate is disclosed on your loan agreement for you to review before signing.

While reviewing your offer, it’s important to know that interest rate is only one factor to consider when looking at the total cost of your loan. You can pay back your loan at any time without penalty, and paying early significantly reduces the total cost of your loan.

To see how you can reduce the cost of your loan, visit helixfi.com/cost.

How can I lower the amount of interest paid?2021-11-14T18:12:39-06:00

There are no fees or penalties for paying your loan off early. In fact, we encourage you to make additional payments whenever possible. The sooner you pay your loan in full, the more you save. See how you can lower your cost >

When will I receive my money?2021-11-14T17:39:39-06:00

The exact timing depends on a few things, including how long it takes your bank to credit the payment to your account. That said, with most banks you can expect to see the money in your account based on when you sign your loan agreement:

  • If your loan agreement was signed by 11:00 am Central Time on a business day, you should receive your money by 5:00 pm the same day.
  • If your loan agreement was signed after 11:00 am (or on a weekend or bank holiday), you should receive your money by 5:00 pm Central Time the next business day.

For more information on how the funding process works and when you can expect to receive your funds, visit helixfi.com/funding.

How do I access my account online?2021-11-14T17:41:06-06:00

Through your online client portal, you can view your payment history, outstanding balance, and scheduled upcoming payments. Within your portal, you can also make additional payments toward principal or pay off your balance at any time without a pre-payment fee or penalty.

How to Access Your Account

If you are a current client, you can access your account at secure.helixfi.com/login, with the email address used on your application.

Password Tips

Password is the first 2 characters of your last name (with first letter capitalized), followed by the last four digits of your social security number, then your birth year. (For example: Sm12341988)

If you have trouble accessing your account online or would like to speak with a loan advisor, email info@helixfi.com or call 800.619.5309, 8am-5pm Central Time, Monday-Friday.

Is there a penalty or fee for early payment?2021-11-14T17:38:58-06:00

We never charge fees or penalties for making additional payments, which is why most of our borrowers end up paying off their loans well in advance. By paying early, you can significantly reduce the amount of interest you pay.

For an example of how much you can reduce your total cost by paying off early or making additional payments, visit helixfi.com/cost.

You can make additional payments on principal or pay off your balance in full (with no penalties or fees) anytime through your client portal at secure.helixfi.com/login.

How do I make payments?2021-11-14T18:17:52-06:00

Automatic and Online Payments (Recommended)
Making automatic payments with ACH withdrawal through your bank is the safest way to ensure your payments are received on time and that you don’t accrue late fees or go into default. You can also make additional payments on principal or pay off your balance in full (with no penalty) anytime through your client portal at secure.helixfi.com/login.

Alternative Methods of Payment
If you do not wish to pay via automatic withdrawal, you have the option of paying via debit card, check, or money order. If sending your payments in the form of check via the mail, please provide plenty of time to ensure your payments arrive at our office in advance of the payment due date.

Send mail-in payments to:

Bank of Orrick
Attn: Helix
113 E South Front St.
Orrick, MO 64077

If you are concerned about not being able to make a payment on time, please contact us to discuss your options.

How do I change my bank account?2021-11-14T17:32:23-06:00

If you are an existing customer, you can add a new payment method online through your Client Portal. You can log in to your portal at secure.helixfi.com/login. If you have not yet received your funds, please contact us to make sure we have the correct account information on file.

Loan Sense Blog

Check out our Loan Sense blog for information, insights, and tools that can help you better understand your options and make the right decision for your situation.

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  • Importance of paying your loan off early

Importance of Paying Your Loan Off Early

A loan is a great way to get something you might not otherwise be able to afford. Regardless of the reason for borrowing money, it’s crucial that you repay your loan on time, but it's also a great idea to pay it off early if you can.

Get a decision in seconds.
Get your money as soon as tomorrow.

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Get a decision in seconds.
Get your money as soon as tomorrow.

Apply Now
Helix application preview image

Get a decision in seconds.
Get your money as soon as tomorrow.

Apply Now
Helix application preview image