Holiday Updates

How Holiday Hours May Affect Funding, Payment Processing, and Customer Support

New Year

Customer Support Hours

Our office is open Friday, December 31 from 8:00am to 12:00pm, Central.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 12/31 or Saturday, 1/1:

  • Funds will transfer to your bank Monday, 1/3.
Payment Processing

If your payment is due Friday, 12/31:

  • Payment will pull from your account Friday, 12/31.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, 12/30 at 3:00pm, Central.

If your payment is due Monday, 1/3:

  • Payment will pull from your account Monday, 1/3.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 12/31 at 11:00am, Central.

Martin Luther King Day

Customer Support Hours

Our office is closed Monday, January 17 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 1/14 or Monday, 1/17:

  • Funds will transfer to your bank Tuesday, 1/18.
Payment Processing

If your payment is due Monday, 1/17:

  • Payment will pull from your account Tuesday, 1/18.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 1/14 at 3:00pm, Central.

Presidents’ Day

Customer Support Hours

Our office is closed Monday, February 21 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 2/18 or Monday, 2/21:

  • Funds will transfer to your bank Tuesday, 2/22.
Payment Processing

If your payment is due Monday, 2/21:

  • Payment will pull from your account Tuesday, 2/22.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 2/18 at 3:00pm, Central.

Memorial Day

Customer Support Hours

Our office is closed Monday, May 30 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 5/27 or Monday, 5/30:

  • Funds will transfer to your bank Tuesday, 5/31.
Payment Processing

If your payment is due Monday, 5/30:

  • Payment will pull from your account Tuesday, 5/31.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 5/27 at 3:00pm, Central.

Juneteenth

Customer Support Hours

Our office is closed Monday, June 20 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 6/17 or Monday, 6/20:

  • Funds will transfer to your bank Tuesday, 6/21.
Payment Processing

If your payment is due Monday, 6/20:

  • Payment will pull from your account Tuesday, 6/21.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 6/17 at 3:00pm, Central.

Independence Day

Customer Support Hours

Our office is closed Monday, July 4 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 7/01 or Monday, 7/04:

  • Funds will transfer to your bank Tuesday, 7/05.
Payment Processing

If your payment is due Monday, 7/04:

  • Payment will pull from your account Tuesday, 7/05.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 7/02 at 3:00pm, Central.

Labor Day

Customer Support Hours

Our office is closed Monday, September 4 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 9/01 or Monday, 9/04:

  • Funds will transfer to your bank Tuesday, 9/05.
Payment Processing

If your payment is due Monday, 9/04:

  • Payment will pull from your account Tuesday, 9/05.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 9/02 at 3:00pm, Central.

Columbus Day

Customer Support Hours

Our office is closed Monday, October 10 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 10/07 or Monday, 10/10:

  • Funds will transfer to your bank Tuesday, 10/11.
Payment Processing

If your payment is due Monday, 10/10:

  • Payment will pull from your account Tuesday, 10/11.
  • If not currently on AutoPay, your payment needs to be scheduled by Friday, 10/07 at 3:00pm, Central.

Veteran’s Day

Customer Support Hours

Our office is closed Friday, November 11 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Thursday, 11/10 or Friday, 11/11:

  • Funds will transfer to your bank Monday, 11/14.
Payment Processing

If your payment is due Friday, 11/11:

  • Payment will pull from your account Monday, 11/14.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, 11/10 at 3:00pm, Central.

Thanksgiving

Customer Support Hours

Our office is closed Thursday, November 24, for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Wednesday, 11/23 or Thursday 11/24:

  • Funds will transfer to your bank Friday, 11/25.
Payment Processing

If your payment is due Thursday, 11/24:

  • Payment will pull from your account Friday, 11/25.
  • If not currently on AutoPay, your payment needs to be scheduled by Wednesday, 11/23 at 3:00pm, Central.

Christmas

Customer Support Hours

Our office is closed Monday, December 26 for the holiday.

You can still access your Online Client Portal anytime by logging in to secure.helixfi.com.

Loan Funding

If your loan agreement was signed Friday, 12/23, Saturday, 12/25 or Monday 12/26:

  • Funds will transfer to your bank Tuesday, 12/27.
Payment Processing

If your payment is due Friday, 12/23:

  • Payment will pull from your account Friday, 12/23.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, 12/22 at 3:00pm, Central.

If your payment is due Monday, 12/26:

  • Payment will pull from your account Monday, 12/27.
  • If not currently on AutoPay, your payment needs to be scheduled by Thursday, 12/23 at 3:00pm, Central.