Getting Your Money

How the Funding Process Works and When You Can Expect to Receive Your Funds

When will I get my money?

The exact timing depends on a few things, including how long it takes your bank to credit the payment to your account. That said, with most banks you can expect to see the money in your account based on when you sign your loan agreement:

  • If your loan agreement was signed by 11:00 a.m. (Central Time) on a business day, you should receive your money by 5:00 p.m. the same day.

     

  • If your loan agreement was signed after 11:00 a.m. (or on a weekend or bank holiday), you should receive your money by 5:00 p.m. the next business day.

See how holidays may affect the funding timeline >

How ACH Payment Works

We transfer your money via ACH direct deposit because it is fast, simple, and secure. You don’t have to do anything, and there are no additional fees on your end. Here’s how it works:

1.  As soon as your loan agreement is signed, Helix initiates an ACH payment transaction for direct deposit of your loan funds.

2.  This transaction is sent to The Federal Reserve for processing and release of funds to your bank.

3.  Your bank receives the ACH direct deposit payment and is responsible for crediting the money to your account.

If you have reviewed the information above and believe you should have already received your funds, please contact your bank to find out when they will credit the money to your account.

Frequently Asked Questions

Can I get my money today?

If your loan agreement is signed by 11:00 a.m. (Central Time) on a business day, you should receive your money the same day (and with many banks, by 5:00 p.m. the same day).

However, the exact timing ultimately depends on your bank. Just know that in some cases, the bank may not credit the money to your account until later that evening. You can contact your bank to learn more about how they process ACH.

It's the next business day. Where's my money?

If your loan agreement was signed after 11:00 a.m. (or on a weekend or bank holiday), you should receive your money by 5:00 p.m. the following business day. In some cases, it may be even earlier in the day.

However, the exact timing ultimately depends on your bank. Just know that in some cases, the bank may not credit the money to your account until the end of the day.

I signed on the weekend. When will I see the money in my account?

With most banks, you should receive your money by 5:00 p.m. Monday. (If the following Monday is a bank holiday, you will receive your money on Tuesday.) However, the exact timing of when the funds are accessible to you ultimately depends on your bank. 

What bank account are you sending my money to?

We transfer your money to the bank account you provided and confirmed online right before signing your loan agreement.

Concerned you may have entered the wrong account information?
Please review your loan document as soon as possible to make sure we have the correct account information. Just log in to your account at https://secure.helixfi.com/login and select “Loan Agreement” from the menu.

IMPORTANT: If you need to provide new bank account information to receive your payment, please contact as soon as possible to prevent additional delay in receiving your money. Email info@helixfi.com or call 800.619.5309, 8am-5pm CST, M-F. 

What is ACH?

The Automated Clearing House (ACH) Network is one of the largest, safest, and most reliable payment systems in the world. In fact, if your paycheck is directly deposited into your bank account, or you make recurring online bill payments, you’re already using ACH.

The ACH Network is a batch processing system in which financial institutions accumulate ACH transactions throughout the day for later batch processing. Instead of using paper to carry necessary transaction information, such as with checks, ACH Network transactions are transmitted electronically, allowing for faster processing times and lower costs.

Learn more about ACH >

Still have questions about Helix personal loans? Contact one of our friendly loan advisors.

Call: 1.800.619.5309
8am-5pm (CST), Monday-Friday

Email: info@helixfi.com